At Gr8 Gifts, the complete satisfaction of our customers is our top priority. We founded Gr8 Gifts with one goal in mind: giving our customers a fair, rewarding and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below, please have a look and contact us if you want to learn more!
Check out our store policies below to get the information you need. If there is anything that seems a bit unclear, don’t hesitate to get in touch we’ll be happy to help you out.
Store Policies
Return Policy:
If your order is less than perfect upon arrival, we want to know! Send a photo to gr8gifts@yahoo.com and our Team will get back to you with a solution. We’re here to help. We aim to respond within 1-3 business days.
Once you receive your order, it is important that you notify us via email along with a picture of any problems with your order within 24-48 hours. After 48 hours upon receipt of item we do not offer any refunds or exchanges.
We understand that you might occasionally change your mind. We ask customers to notify our team within 24-48 hours. On many occasions you can send most unworn items back within 3 working days of the ship date for a full refund or credit. All tags must be attached. Please include your original invoice with your return and note the reason for return.
Without order information, we are unable to process your return. Additionally, if you received a free gift with purchase, please make sure to send it back with the return or the retail value of the gift will be deducted from your refund.
Please note: Final Sale, Discounted items or Custom-Made Products cannot be returned or exchanged.
If your return does not include the designed packaging and/or the designed packaging is not in new condition as it was designed, GR8 Gifts will deduct a fee of $6.00 off of your return order amount.
If your package was custom designed, we will deduct a fee of $7.00 off your purchased item.
Exchange Policy:
Due to the limited quantities on hand, we do not offer any exchanges at this time.