FAQ
How do I place an order?
How you place your order is up to you and what is the best method for you. You can order online, through email or by calling us at 406-363-1168
How far in advance do I need to order?
All orders are custom made to order to ensure quality and freshness. Orders must be placed at least 3 days in advance. If you need your order sooner please contact us at 406-363-1168 or frostedpretzel@yahoo.com and we will do our best to rush your order
How can I customize my box?
Please call us or email us at frostedpretzel@yahoo.com and we will be happy to customize your gift box or tag.
Do you ship?
Currently we only ship Jewelry, accessories and dog treats. We do not ship our chocolates or other baked goods during the summer months
What is your refund/return policy.
For food safety reasons, we do not accept returns or exchanges.
If you are not satisfied with your order, don’t hesitate to get in touch with us at frostedpretzel@yahoo.com. Our customers satisfaction is top priority to us so please do not hesitate to let us know so we can make it right:)
If you need to cancel, please email us for confirmation. If we have not processed your order, we can offer a full refund..
Do you offer gift boxes already made ?
Yes we offer several pre made gift boxes during the Holidays and special days of the month like Valentines, Easter etc. We also attend several events during the Holidays where you can buy at the event which we will post on our Facebook page.If you need a gift box please call us- we are always happy to whip up gift boxes for our customers.
Do you deliver?
Currently we only deliver locally within the city limits of Hamilton,MT. We also are happy to meet our customers at a location in Hamilton, MT. that is convenient to them. (for example: Hamilton Marketplace, Safeway etc) We also offer Porch pickup.
If you have any questions you can contact us by clicking on the contact form or facebook button below or you can email us or call us directly and we will be happy to answer any questions you may have
EMAIL: Frostedpretzel@yaho.com.
Phone:406-363-1168
Text: 406-802-0096